Luna Tours & Hiking is a company committed to the privacy and protection of its clients' personal data. Through this privacy notice, we inform you about how we collect, use, store, and protect your personal data, as well as the rights you have over them.

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I. RESPONSIBLE FOR PERSONAL DATA.

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The entity responsible for collecting your personal data is Luna Tours & Hiking, located at 83 Mar Negro Street, San Vicente del Mar, Bahia de Banderas, Nayarit. The Data Protection Officer is Moises de Jesus Guardado Altamirano and you can contact him at the email address luna.hiking@gmail.com.

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II. PURPOSES OF DATA PROCESSING

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The personal data we collect from our clients is used for the following purposes:

• Provide contracted services, such as tours and hiking excursions.

• Manage and follow up on reservations and payments.

• Provide customer service, respond to inquiries, and provide relevant information about our services.

• Send promotional communications, special offers, and newsletters related to our products and services, with prior authorization from the owner.

• Conduct market analysis and studies to improve our services and customer experience.

• Comply with applicable legal and regulatory obligations.

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III. PERSONAL DATA WE COLLECT

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The personal data we may collect and process include, but are not limited to:

• Identification data: full name, date of birth, address, phone number, email address, among others.

• Contact information: shipping address, contact phone number, email address.

• Payment information: financial and banking information necessary to process the corresponding payments.

• Preferences and opinions data: information about travel preferences, interests, and opinions provided voluntarily by the client.

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IV. DATA TRANSFER

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Luna Tours & Hiking may transfer your personal data to third parties only when necessary to fulfill the purposes set out in this privacy notice and/or as required by applicable laws and regulations in Mexico.

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V. SECURITY OF PERSONAL DATA

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Luna Tours & Hiking implements appropriate technical, administrative, and physical security measures to protect personal data against unauthorized access, loss, alteration, or unauthorized disclosure. Only authorized personnel have access to personal data and are required to maintain the confidentiality of the information.

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VI. ARCO RIGHTS

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In accordance with the Federal Law in Mexico on the Protection of Personal Data Held by Private Parties, you have the right to access, rectify, cancel, or object to the processing of your personal data. To exercise these rights, you can send a written request to the Data Protection Officer at the following email address: luna.hiking@gmail.com. Your request must include the following elements:

• Full name and contact details of the data subject.

• Clear and precise description of the personal data you wish to access, rectify, cancel, or object to.

• Any document or information supporting your request.

The Data Protection Officer will respond to your request within a maximum period of 20 days, counted from the date your request was received. If necessary, additional documents may be requested to verify your identity.

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VII. MODIFICATIONS TO THE PRIVACY NOTICE

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Luna Tours & Hiking reserves the right to make modifications or updates to this privacy notice at any time, to comply with changes in current legislation, internal policies, or for any other reason. We recommend reviewing this privacy notice periodically to stay informed about the updates made.

Last update date: July 28, 2023.

If you have any questions or concerns regarding our privacy notice or the processing of your personal data, we invite you to contact the Data Protection Officer using the contact information provided above.

We appreciate the trust you place in Luna Tours & Hiking and assure you that your personal data will be treated confidentially and in accordance with applicable Mexican legislation.

 

 

Sincerely

 

Luna Tours & Hiking

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